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Reseller Zone

Welcome

Get access to your Reseller Dashboard today and explore our Knowledge Base, Downloads, Assets and Support Tickets.

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What can I do if a device is offline?

If a device is found to be offline, please follow the below steps:

Step 1:

Please check that the device is on (has power).

Step 2:

Please check the device is has connectivity. This can be done by obtaining the IP address and then pinging the device.

To retrieve the IP address, click on Access then Devices and select the offline device.

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Step 3:

Note the below ping check can be achieved by clicking the lightning bolt icon in the Devices windows after logging in as Administrator, there’ll be an option to Ping with CMD at the bottom of the context menu.

AdminCMD

Alternatively follow these steps:

Copy the IP address under Details and open the Command Prompt from Windows.

(Click Start, type “cmd”)

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In the Command Prompt window, type “ping” followed by the IP address and press <Enter>

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If you are unable to ping the IP successfully and receive one of the following messages, it means there could be a network-related issue and your IT department should be requested to check for any network issues:

“Request timed out”

“Destination host unreachable”

If you are able to ping the device successfully but it still shows offline in Jarrison Time, please log a query with our Support Centre by sending an email to support@jarrison.net or calling 011 462 9446.

Related What can I do if a device is offline? Articles

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Glossary of Terms

.Net Framework

(known as “dot net”) .Net is a software development framework for building and running applications on Windows.

Access Control

Access control refers to the restriction of people’s ability to clock on biometric devices based on location and/or time. Advanced access control includes anti-passback and zone sequencing.

Access Groups

Access Groups in Jarrison Time are combinations of Devices and Time Zones, used to determine on which devices and at which times members of the Access Groups may clock. Access Groups also facilitate restrictions based on too much or too little clocking in specified time-frames.

Access Groups can by synchronized or imported by Third-Party Import, or by users.

Access Zone

In Jarrison Time an Access Zone is how devices are grouped together to form logical zones for the purposes of access control. The option is available with the JT Live module.

Adjustments (Manual Adjustments)

Adjustments are the method of covering absence of time by employees in Jarrison Time. Examples of adjustments would be Annual leave and Sick leave. Adjustments are typically applied by a user via Daily Details as needed, or can be imported from file. It’s very important that Adjustments are correctly configured and applied as paid or unpaid. (Unpaid will result in Short Time.)

Anti Passback

Anti Passback is a form of access control where people are restricted from clocking on the device most recently clocked on, until they have clocked at another device.

Approval Bypass

Approval Bypass is a feature of Jarrison Time Approvals that allows for the first approval tier to be approved without any exceptions being cleared.

Approvals

Approvals are a system-wide setting that forces users to correct Exceptions and then lock periods from further editing, ready for submission to payroll.

Jarrison Time allows for up to three tiers of Approvals: Daily Summary (timesheet), Pay totals, Department totals. Starting at timesheet level, each tier needs to be approved before the next one can process.

Area

An Area in Jarrison Time refers to a GPS location with a set radius, which designates a permitted T&A clocking area for JT Clock users.

Area Schedule

The Area Schedule is used in conjunction with JT Clock to determine where JT Clock users should clock on a given day.

Authentication

Authentication in the context of access control or T&A is the means by which a person identifies themselves to biometric devices for clocking purposes.

Authorizations

In Jarrison Time it is possible to allow employees to earn unapproved overtime when working additional hours. The unapproved time must then be authorized (to change to payable OT) or declined by a user. Authorization categories are setup so the system knows where to send approved or declined time.

Biometric Device (Reader)

A biometric device is a type of device (also known as a reader), usually wall-mounted but can be handheld, used to authenticate a person’s identity by recognizing some part of their body. Jarrison Time is directly compatible with a wide range of biometric devices covering the following means of authentication: Fingerprint, Face, Palm. Tags and PINs can also be accepted if the device supports it.

Bouncing (Shift Sensing)

Bouncing is a system-based method of assigning Day Programs to employees based on their clocking times. The selection of Day Programs the system can apply and when to apply them needs to be configured.

Breaks