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Troubleshooting: Error enrolling on the device (MSO300)

When installing a previously-functioning MSO300 on a different machine it may give the below error when trying to capture a fingerprint on the new machine.

MSO Error

The following steps may resolve the issue. Do not attempt this if you are not familiar with the Windows Registry Editor.

1) Open the Windows Registry Editor (Click the Start menu and select “Run”. Type “regedit” into the Run box and press Enter.)

2) Use the menu on the left side of the Registry Editor to navigate to the below registry entry. Many folders will contain multiple levels of subfolders.
Computer\HKEY_CURRENT_USER\SOFTWARE\VB and VBA Program Settings\JarrisonTime\Enroll

Regedit1

3) Double click on Dongle in the right-hand frame to edit the key.

4) In the resulting window, change the Value Data to False and click OK

5) Close the Registry Editor

Related Troubleshooting: Error enrolling on the device (MSO300) Articles

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Glossary of Terms

.Net Framework

(known as “dot net”) .Net is a software development framework for building and running applications on Windows.

Access Control

Access control refers to the restriction of people’s ability to clock on biometric devices based on location and/or time. Advanced access control includes anti-passback and zone sequencing.

Access Groups

Access Groups in Jarrison Time are combinations of Devices and Time Zones, used to determine on which devices and at which times members of the Access Groups may clock. Access Groups also facilitate restrictions based on too much or too little clocking in specified time-frames.

Access Groups can by synchronized or imported by Third-Party Import, or by users.

Access Zone

In Jarrison Time an Access Zone is how devices are grouped together to form logical zones for the purposes of access control. The option is available with the JT Live module.

Adjustments (Manual Adjustments)

Adjustments are the method of covering absence of time by employees in Jarrison Time. Examples of adjustments would be Annual leave and Sick leave. Adjustments are typically applied by a user via Daily Details as needed, or can be imported from file. It’s very important that Adjustments are correctly configured and applied as paid or unpaid. (Unpaid will result in Short Time.)

Anti Passback

Anti Passback is a form of access control where people are restricted from clocking on the device most recently clocked on, until they have clocked at another device.

Approval Bypass

Approval Bypass is a feature of Jarrison Time Approvals that allows for the first approval tier to be approved without any exceptions being cleared.

Approvals

Approvals are a system-wide setting that forces users to correct Exceptions and then lock periods from further editing, ready for submission to payroll.

Jarrison Time allows for up to three tiers of Approvals: Daily Summary (timesheet), Pay totals, Department totals. Starting at timesheet level, each tier needs to be approved before the next one can process.

Area

An Area in Jarrison Time refers to a GPS location with a set radius, which designates a permitted T&A clocking area for JT Clock users.

Area Schedule