For direct integration between Jarrison Time and Hikvision devices the following should be set in the software:
Go to Devices (under the Access menu).
Select ‘Hikvision’ as the Device Brand.
On the Extra tab, enter the Device Password (this should be done before attempting to Ping or Get Device Type).
You can ping the device after saving to test if setup was successful.
To get direction from the device (if Check In Check Out is enabled on the device):
Set Direction to ‘Device’
Please refer to this article and ensure ALL settings have been correctly applied before attempting to connect a device.