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Get access to your Reseller Dashboard today and explore our Knowledge Base, Downloads, Assets and Support Tickets.

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Reseller Zone

Welcome

Get access to your Reseller Dashboard today and explore our Knowledge Base, Downloads, Assets and Support Tickets.

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Troubleshooting

General FAQ

Why does JT crash when trying to ping a ZK Teco device?

This can be a result of the ZK Teco device not having the Standalone SDK installed. If the device has …

Troubleshooting

How to test connection to an IP address with a port number

Testing (pinging) a connection to an IP with a port number can be useful when troubleshooting JT Live or connection to …

Jarrison Time V6.5

What does error code 417 mean?

If a message containing “error code 417” is encountered, please check the HTTP settings from Windows Control Panel. Use HTTP1.1 …

Troubleshooting

Troubleshooting Printing failing due to access denied

This can be a result of Windows account permissions. To set permissions follow the below steps: 1) Press Windows key …

General FAQ

Engine Not Running according to JT users

This issue will be presented as a user noting that the Device Action Monitor is displaying a message advising “Engine …

Troubleshooting

How to fix “Door Inactive Periods” error on a ZKTeco ProBio device

If receiving a “Door Inactive Periods” error on a ZKTeco ProBio, please check the parameter Accessruletype, if Accessruletype=1 change it …

Troubleshooting

Cannot Start or Stop the Engine via Jarrison Time

If you are having difficulty starting or stopping the engine from the software please make sure that Jarrison Time is …

Troubleshooting

Getting an error about not finding Csharp.dll

What to do if encountering an error regarding Csharp.dll if JT Clock is enabled in the clocking system.

Troubleshooting

Having difficulty removing JTEngine/JTLive services

How to remove JTEngine or JTLive service from the command-line.

Troubleshooting

My Daily Details buttons and icons are not right, how can I make them display normally?

Solution if Jarrison Time Daily Details buttons and icons are not right

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