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Troubleshooting

Getting an error about not finding Csharp.dll

What to do if encountering an error regarding Csharp.dll if JT Clock is enabled in the clocking system.

Having difficulty removing JTEngine/JTLive services

How to remove JTEngine or JTLive service from the command-line.

My Daily Details buttons and icons are not right, how can I make them display normally?

Solution if Jarrison Time Daily Details buttons and icons are not right

A “Grade date before Hire date” message shows when trying to terminate employees

If you are seeing a “Grade date before Hire date” message in Jarrison Time try changing the Hire Date one …

What can I do if the Engine will not start?

Points to check if JT Engine will not start

“Cannot Create Active X Component” message pops up when trying to export to Excel

If you are encountering a “Cannot Create Active X Component” message, please check that the installed version of Excel is …

User PC is not able to connect to the server

Points to check if user PC is not able to connect to the Jarrison Time server

Planned events are not being emailed

What to check if Planned events are not being emailed from Jarrison Time

What can I do if the fingerprint enrollment options under Biometrics don’t appear?

If there are no fingerprint enrollment options under Biometrics check that there are devices of the manufacturer added in the …

Employees are enrolled on the device but are not showing in Jarrison Time

If employees are enrolled on the device but are not showing in Jarrison Time, start by confirming if the employee …