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Reseller Zone

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Get access to your Reseller Dashboard today and explore our Knowledge Base, Downloads, Assets and Support Tickets.

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Troubleshooting

Troubleshooting

Troubleshooting Printing failing due to access denied

This can be a result of Windows account permissions. To set permissions follow the below steps: 1) Press Windows key …

General FAQ

Engine Not Running according to JT users

This issue will be presented as a user noting that the Device Action Monitor is displaying a message advising “Engine …

Troubleshooting

How to fix “Door Inactive Periods” error on a ZKTeco ProBio device

If receiving a “Door Inactive Periods” error on a ZKTeco ProBio, please check the parameter Accessruletype, if Accessruletype=1 change it …

Troubleshooting

Cannot Start or Stop the Engine via Jarrison Time

If you are having difficulty starting or stopping the engine from the software please make sure that Jarrison Time is …

Troubleshooting

Getting an error about not finding Csharp.dll

What to do if encountering an error regarding Csharp.dll if JT Clock is enabled in the clocking system.

Troubleshooting

Having difficulty removing JTEngine/JTLive services

How to remove JTEngine or JTLive service from the command-line.

Troubleshooting

My Daily Details buttons and icons are not right, how can I make them display normally?

Solution if Jarrison Time Daily Details buttons and icons are not right

Troubleshooting

A “Grade date before Hire date” message shows when trying to terminate employees

If you are seeing a “Grade date before Hire date” message in Jarrison Time try changing the Hire Date one …

Troubleshooting

What can I do if the Engine will not start?

Points to check if JT Engine will not start

Troubleshooting

“Cannot Create Active X Component” message pops up when trying to export to Excel

If you are encountering a “Cannot Create Active X Component” message, please check that the installed version of Excel is …

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