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Reseller Zone

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Get access to your Reseller Dashboard today and explore our Knowledge Base, Downloads, Assets and Support Tickets.

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General FAQ

General FAQ

What can I do if a device is offline?

If a device is found to be offline, please follow the below steps: Step 1: Please check that the device …

General FAQ

Understanding clocking identifiers in Daily Details

In the Daily Details window of Jarrison Time, clockings are identified and marked by the system to display important information …

General FAQ

How to view employees from specific departments only (filtering)

This article will describe how to use an employee field to determine which employees are populating the employee list. In …

General FAQ

How to setup Jarrison Time to send email notifications of Offline Devices

Jarrison Time has a notification feature to notify email recipients of devices going offline or coming online. The below steps …

General FAQ

Can users be restricted to specific adjustments?

In Jarrison Time users can be restricted to specific adjustments via Adjustment Groups. These groups enable selected adjustments to be …

General FAQ

Can Jarrison Time have various overtime categories?

Time categories are typically the means of tracking time for individuals. Jarrison Time will have existing time categories in place. …

General FAQ

Engine Not Running according to JT users

This issue will be presented as a user noting that the Device Action Monitor is displaying a message advising “Engine …

General FAQ

How to setup Reminders

Reminders are notification events set on employees. A reminder can be created for an upcoming event for any employee by …

General FAQ

How to setup JS Web Server

This article looks at how to licence and configure Jarrison Time to use JS Web Server, and how to configure …

General FAQ

How do I enroll employee fingerprints on a ZKTeco enrollment device?

This article looks at enrolling employee fingerprints using a ZKTeco enrollment device (ZK 4000, 4500 & 9500). 1) Select employee …

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